arXiv cs.AI
· Papers
When Should Service Agents Reconsider? Difficulty-Routed Control in Customer-Service Operations
arXiv:2607.01426v1 Announce Type: new Abstract: Autonomous customer-service agents are shifting from conversational interfaces toward operational execution roles: they retrieve firm records, apply service policies, and execute backend writes such as refunds, cancellations, exchanges, order modifications, and reservatio